Tirikala provides access to:

• Spiritual services
• Nadi Astrology consultations
• Astrology and related guidance
• Ritual and puja services
• Spiritual products
• Digital services and consultations

Users agree to use Tirikala services only for lawful purposes and in accordance with these Terms.

Tirikala makes reasonable efforts to provide accurate information regarding:

• Services
• Packages
• Pricing
• Availability
• Delivery timelines
• Service processes

However, service details may be updated, modified, or changed based on operational requirements.

Customers are responsible for:

• Providing accurate personal information.
• Reviewing service details before booking.
• Completing required payments.
• Following appointment and service instructions.
• Maintaining respectful communication.

Tirikala shall not be responsible for delays or limitations caused by incorrect information provided by customers.

Tirikala services are based on traditional, spiritual, cultural, and interpretative practices.

Customers acknowledge that:

• Results may vary between individuals.
• Specific outcomes cannot be guaranteed.
• Services are provided for personal understanding, reflection, and guidance.

Customers remain responsible for their own decisions and actions.

Customers agree that:

• Payments must be completed through approved payment methods.
• Pricing displayed at the time of purchase shall apply.
• Additional charges may apply where applicable.
• Fraudulent transactions or misuse of payment systems may result in service cancellation.

For online consultations and digital services:

Customers are responsible for:

• Providing required information.
• Attending scheduled sessions.
• Maintaining suitable communication facilities.
• Using delivered reports or materials only for personal purposes.

Digital content, reports, and consultation materials must not be copied, resold, or commercially distributed without written permission.

For products purchased through Tirikala:

Customers are responsible for:

• Providing accurate delivery details.
• Reviewing product information before purchase.
• Following applicable product instructions.

Returns, replacements, and refunds shall be governed by the applicable Return & Refund Policy.

Users must not:

• Misuse the website or services.
• Attempt unauthorised access.
• Copy or reproduce Tirikala content without permission.
• Misrepresent association with Tirikala.
• Use customer information for unauthorised purposes.
• Engage in fraudulent activities.
• Harm the reputation or operations of Tirikala.

All content available through Tirikala, including:

• Website content
• Logos
• Brand elements
• Text
• Images
• Service materials
• Designs
• Processes

are protected intellectual property of Tirikala or its authorised licensors.

Users may use content only for personal, non-commercial purposes unless written permission is provided.

Tirikala may use or coordinate with third-party providers, including:

• Payment gateways
• Courier services
• Technology providers
• Independent consultants
• Service partners

Tirikala will make reasonable efforts to ensure quality coordination but is not responsible for independent third-party policies or actions.

Tirikala reserves the right to:

• Modify services.
• Update packages.
• Change pricing.
• Suspend or discontinue offerings.
• Assign suitable service providers.

Reasonable efforts will be made to maintain service quality and customer experience.

Users are responsible for maintaining the confidentiality of:

• Account details.
• Login information.
• Personal access credentials.

Users must immediately notify Tirikala of any suspected unauthorised access.

Tirikala reserves the right to restrict or terminate access to services where necessary due to:

• Policy violations.
• Fraudulent activity.
• Misuse of services.
• Harmful behaviour.
• Legal requirements.

By using Tirikala services, you confirm that:

• You have read and understood these Terms & Conditions.
• You agree to follow applicable policies.
• You voluntarily choose to use Tirikala services.

Depending on the services you use, Tirikala may collect the following information:

Personal Information

• Name
• Email address
• Phone number
• Address
• Account details
• Communication details

Service-Related Information

For astrology and spiritual services, we may collect:

• Date of birth
• Time of birth
• Place of birth
• Thumb impressions
• Photographs
• Personal questions
• Family-related details
• Other information required for service delivery

Transaction Information

We may collect:

• Payment details
• Transaction records
• Order details
• Booking information

Payment information is processed through secure third-party payment providers. Tirikala does not store complete payment card details.

Technical Information

When you use our website, we may automatically collect:

• IP address
• Browser information
• Device information
• Website usage data
• Cookies and similar technologies

Tirikala may use collected information to:

• Provide requested services.
• Process bookings and payments.
• Deliver products.
• Schedule consultations.
• Communicate service updates.
• Provide customer support.
• Improve website experience.
• Develop new services.
• Prevent fraud and misuse.
• Maintain business records.
• Meet legal obligations.

Information provided for Nadi Astrology services may include sensitive personal details required for traditional identification and consultation processes.

Such information is used only for:

• Palm leaf identification.
• Consultation preparation.
• Service delivery.
• Customer support.

Tirikala takes reasonable measures to protect such information from unauthorised access or misuse.

Tirikala may use cookies and similar technologies to:

• Remember user preferences.
• Improve website performance.
• Understand website usage.
• Enhance customer experience.

Users may manage or disable cookies through their browser settings.

Disabling cookies may affect certain website functions.

Tirikala does not sell or rent customer personal information.

Information may be shared only when necessary with:

Service Providers

Such as:

• Payment gateways
• Courier partners
• Technology providers
• Communication platforms
• Service partners

for providing requested services.

Legal Requirements

Information may be disclosed when required:

• By applicable law.
• By government authorities.
• To protect legal rights.
• To prevent fraud or misuse.

Tirikala uses reasonable technical and organisational measures to protect customer information, including:

• Secure systems.
• Access controls.
• Data protection practices.
• Limited access to authorised personnel.

However, no online transmission or storage system can be guaranteed to be completely secure.

Tirikala retains personal information only for as long as necessary for:

• Providing services.
• Maintaining business records.
• Customer support.
• Legal and regulatory requirements.

When information is no longer required, reasonable steps may be taken to securely remove or anonymise it.

Customers may request:

• Access to their personal information.
• Correction of inaccurate information.
• Deletion of information where applicable.
• Withdrawal of marketing communication consent.

Requests can be submitted through official Tirikala communication channels.

With appropriate consent, Tirikala may communicate through:

• Email
• WhatsApp
• SMS
• Phone calls

for:

• Service updates.
• Important notifications.
• Relevant offers.
• Customer support.

Customers may request to stop promotional communications at any time.

The Tirikala website may contain links to external websites or platforms.

Tirikala is not responsible for:

• Third-party privacy practices.
• External website content.
• Data handling by external platforms.

Users are encouraged to review the privacy policies of third-party services they access.

Customers accessing Tirikala services from outside India acknowledge that their information may be processed and stored in locations necessary for providing services.

By using Tirikala services, customers consent to such processing where required.

By accessing the Tirikala website, submitting information, booking services, or purchasing products, you acknowledge that you have read and understood this Privacy Policy.

1. Product Returns

Returns may be accepted only under specific circumstances, including:

• Damaged product received during delivery.
• Wrong product delivered.
• Manufacturing defect in the product.

Customers must notify Tirikala within:

7 days from the date of delivery

with:

• Order details.
• Clear images/videos of the product.
• Description of the issue.

2. Non-Returnable Products

Returns may not be accepted for:

• Products used after delivery.
• Products damaged due to customer handling.
• Products altered or modified after receipt.
• Customized or personalized products.
• Products where return conditions are not fulfilled.

3. Damaged Product During Delivery

If a product arrives damaged:

Customers should:

• Inform Tirikala within 48 hours of delivery.
• Provide package and product images/videos.
• Keep the original packaging until resolution.

After verification, Tirikala may provide:

• Replacement.
• Alternative resolution.
• Other appropriate assistance.

4. Replacement Policy

Replacement may be provided only after verification of:

• Delivery error.
• Product damage.
• Manufacturing issue.

Replacement availability depends on product stock and circumstances.

5. Shipping Charges

Shipping charges may not be refundable unless:

• The wrong product was delivered.
• The product was damaged during delivery.
• The issue occurred due to Tirikala's error.

This section applies to services including:

• Nadi Astrology
• Astrology consultations
• Spiritual consultations
• Ritual services
• Online services
• Personalized spiritual services

1. General Service Refund Conditions

Due to the nature of personalized and consultation-based services:

• Refunds are generally not available after service delivery begins.
• Personalized work completed for a customer cannot be returned.
• Customer dissatisfaction based only on personal expectations may not qualify for a refund.

2. Nadi Astrology Refund Policy

Tirikala provides a specific refund commitment for Nadi Astrology leaf identification services.

No Leaf Found Refund

If:

• The required identification process is completed.
• The customer provides accurate required details.
• No matching palm leaf is identified.

The applicable palm leaf identification service fee shall be eligible for a 100% refund.

Refund Eligibility Limitations

The Nadi Astrology refund does not apply after:

• A matching leaf has been identified.
• Reading has been provided.
• Consultation has started.
• Reports or interpretations have been delivered.
• Personalized analysis work has commenced.

3. Consultation Cancellation & Rescheduling

For online or scheduled consultations:

Customers should request cancellation or rescheduling within the specified timeframe.

Late cancellation or non-attendance may result in:

• Loss of booking slot.
• Partial or full service charge retention.

4. Ritual & Puja Services Refund

For services involving:

• Homams
• Pujas
• Temple services
• Special rituals

refund eligibility depends on the service preparation status.

Refunds may not be available after:

• Priest arrangements are confirmed.
• Materials are purchased.
• Temple/service arrangements are completed.
• Ritual preparation has started.

5. Refund Request Process

To request a refund, customers must contact Tirikala with:

• Order or booking details.
• Registered contact information.
• Reason for refund request.
• Supporting documents or evidence where applicable.

Refund requests should be submitted through official Tirikala communication channels.

6. Refund Processing

Approved refunds will be processed through the original payment method where possible.

Processing time may depend on:

• Payment gateway.
• Bank processing timelines.
• Customer payment provider.

7. Fraudulent Refund Claims

Tirikala reserves the right to reject refund requests involving:

• False information.
• Misrepresentation.
• Abuse of refund policies.
• Fraudulent claims.
• Repeated misuse of services.

By purchasing products or booking services through Tirikala, customers acknowledge that they have reviewed and accepted this Return & Refund Policy.

After successful payment confirmation:

• Orders will be reviewed and processed.
• Customers will receive order confirmation through available communication channels.
• Products will be prepared and dispatched based on availability and preparation requirements.

Certain customized or specially prepared products may require additional processing time.

Delivery timelines may vary depending on:

• Product availability.
• Customization requirements.
• Delivery location.
• Courier availability.
• External circumstances.

Within India

Generally delivered within:

3–10 business days after dispatch

International Delivery

Generally delivered within:

7–21 business days after dispatch

International delivery timelines may vary due to customs clearance, local regulations, and courier processes.

Some products may be prepared specifically according to customer requirements.

For customized products:

• Additional preparation time may apply.
• Cancellation may not be possible after preparation begins.
• Return eligibility may vary depending on the nature of customization.

Applicable shipping charges may depend on:

• Product weight.
• Delivery location.
• Shipping method.
• International destination.

Shipping charges will be displayed or communicated before order completion.

Customers are responsible for providing:

• Correct name.
• Complete delivery address.
• Valid phone number.
• Accurate postal code.

Tirikala shall not be responsible for delivery issues caused by:

• Incorrect address information.
• Customer unavailability.
• Failure to receive the shipment.
• Incorrect contact details.

Additional delivery charges may apply for re-shipment where applicable.

Where available:

• Tracking details will be shared after dispatch.
• Customers may monitor shipment progress through courier tracking facilities.

Tracking availability depends on the courier service used.

For international orders:

Customers acknowledge that:

• Import regulations vary by country.
• Customs duties, taxes, or clearance charges may apply.
• Such charges are the responsibility of the customer unless otherwise specified.

Tirikala is not responsible for:

• Customs delays.
• Import restrictions.
• Government clearance procedures.
• Additional charges imposed by destination authorities.

Customers are responsible for ensuring that products can legally be received in their country.

Tirikala makes reasonable efforts to ensure timely delivery.

However, delays may occur due to:

• Courier delays.
• Weather conditions.
• Natural events.
• Government restrictions.
• Transportation issues.
• Customs procedures.
• Other circumstances beyond Tirikala's reasonable control.

Such delays do not automatically qualify for cancellation or refund.

If a product arrives damaged or an incorrect product is received:

Customers must contact Tirikala within:

7 days from delivery

and provide:

• Order details.
• Product images/videos.
• Description of the issue.

After verification, Tirikala may provide an appropriate resolution.

If a shipment is reported as delivered but not received:

Customers should:

• Contact Tirikala immediately.
• Verify with family members, neighbours, or building security where applicable.
• Provide required details for investigation.

Tirikala will coordinate with the courier provider where possible.

Final resolution depends on courier investigation results.

Cancellation requests may be considered only before:

• Product preparation begins.
• Customization begins.
• Shipment is dispatched.

Once dispatched, cancellation eligibility will be handled according to the Return & Refund Policy.

By placing an order through Tirikala, customers acknowledge that they have reviewed and accepted this Shipping & Delivery Policy.

Virtual services may be provided through:

• Video calls
• Phone calls
• Email communication
• WhatsApp or approved communication platforms
• Other authorised digital channels

The service format may vary depending on the selected package and availability.

Customers are responsible for:

• Providing accurate information required for the service.
• Being available at the scheduled appointment time.
• Ensuring a suitable internet connection and device availability.
• Maintaining a quiet and appropriate environment for consultations.
• Following instructions provided by the Tirikala team.

Delays caused by incorrect information, customer unavailability, or technical issues on the customer's side may affect service completion.

After booking confirmation:

• Customers will receive applicable appointment details.
• Customers should attend sessions at the confirmed time.
• Service timelines may vary depending on availability and preparation requirements.

Tirikala may reschedule appointments where necessary due to:

• Consultant availability.
• Technical reasons.
• Operational requirements.
• Unforeseen circumstances.

Customers requesting cancellation or rescheduling should inform Tirikala within the applicable timeframe.

Late cancellations, repeated rescheduling requests, or failure to attend a scheduled session may affect:

• Appointment availability.
• Refund eligibility.
• Service completion.

Refund matters will be handled according to the Return & Refund Policy.

Tirikala makes reasonable efforts to provide smooth online services.

However, Tirikala shall not be responsible for interruptions caused by:

• Internet connectivity issues.
• Device problems.
• Third-party platforms.
• Network failures.
• Technical issues beyond reasonable control.

Where possible, reasonable assistance or alternative arrangements may be provided.

Tirikala respects the confidential nature of customer consultations.

Information shared during virtual services may include:

• Personal details.
• Birth information.
• Family-related information.
• Personal questions.
• Consultation discussions.

Such information will be handled according to Tirikala's Privacy Policy.

Where required for:

• Service verification.
• Quality improvement.
• Customer support.
• Internal records.

Tirikala may maintain service-related records according to applicable privacy practices.

Customers must not record, publish, distribute, or commercially use consultation sessions or materials without prior written permission from Tirikala.

Customers acknowledge that virtual services:

• Are provided through remote communication methods.
• Depend on information provided by customers.
• May vary based on individual circumstances.
• Do not guarantee specific outcomes.

Customers remain responsible for their personal decisions and actions.

Virtual services may use third-party platforms for communication.

Tirikala is not responsible for:

• Platform availability.
• Third-party privacy practices.
• Technical limitations of external platforms.

Customers are encouraged to review the policies of platforms they use.

Any reports, recordings, documents, or consultation materials provided through virtual services:

• Are intended only for the purchasing customer.
• Must not be copied, resold, or distributed.
• Remain subject to Tirikala's intellectual property protections.

By booking or using Tirikala virtual services, customers acknowledge that they have reviewed and accepted this Virtual Services Policy.

Tirikala services may include:

• Nadi Astrology
• Astrology consultations
• Numerology
• Spiritual guidance
• Ritual and puja services
• Temple-related services
• Spiritual products
• Related educational content

These services are provided based on traditional practices, interpretations, and individual consultations.

Tirikala does not guarantee or promise:

• Specific future events.
• Guaranteed results.
• Financial success.
• Business growth.
• Career outcomes.
• Relationship outcomes.
• Marriage outcomes.
• Health improvements.
• Resolution of personal situations.

Individual experiences and interpretations may vary.

Nadi Astrology services involve traditional palm leaf identification and interpretation processes.

Customers acknowledge that:

• Leaf identification depends on available palm leaf records and information provided.
• Identification results may vary between individuals.
• Interpretations are based on traditional methods.
• Future predictions cannot be guaranteed.

Where applicable, Tirikala provides refund commitments according to the Return & Refund Policy, including the applicable no-leaf-found condition.

Astrology and spiritual consultations are provided for:

• Personal reflection.
• Traditional understanding.
• Spiritual exploration.
• Individual guidance.

Such services should not be considered as a replacement for:

• Medical advice.
• Legal advice.
• Financial advice.
• Professional counselling.
• Any regulated professional service.

Customers should seek qualified professionals for specialised matters.

Services involving:

• Homams
• Pujas
• Temple rituals
• Spiritual practices
• Remedies

are based on traditional beliefs and cultural practices.

Tirikala does not claim or guarantee that such practices will produce specific outcomes for every individual.

Customers acknowledge that:

• They choose services voluntarily.
• They are responsible for their own decisions.
• They should use personal judgement when applying any information received.

Tirikala shall not be responsible for decisions made based on consultations, interpretations, or spiritual guidance.

Information available on the Tirikala website, including:

• Articles
• Blogs
• Service descriptions
• Educational materials
• Social media content

is provided for general informational purposes.

Tirikala makes reasonable efforts to maintain accurate and updated information but does not guarantee that all content will be complete, current, or applicable to every individual situation.

Certain spiritual products offered by Tirikala may be associated with traditional beliefs and practices.

Customers understand that:

• Product experiences may vary.
• Results cannot be guaranteed.
• Proper use and care are the customer's responsibility.

By accessing the website, booking services, or purchasing products from Tirikala, customers acknowledge that they understand the nature and limitations of the services provided.

Unless otherwise stated, all content available through Tirikala platforms belongs to Tirikala or its authorised licensors.

This includes:

• Tirikala name and brand identity
• Logo and visual elements
• Website design and structure
• Text content
• Images and graphics
• Videos
• Service descriptions
• Marketing materials
• Digital documents
• Consultation materials
• Business processes and methodologies

All such assets are protected under applicable intellectual property laws.

Users may access and use Tirikala content only for:

• Personal reference.
• Understanding available services.
• Using purchased services for intended purposes.

Any commercial use requires prior written permission from Tirikala.

Without written authorisation from Tirikala, users must not:

• Copy website content.
• Reproduce service materials.
• Modify or distribute Tirikala content.
• Use Tirikala branding for personal business.
• Sell or republish Tirikala materials.
• Create misleading content using Tirikala identity.
• Use confidential business information for personal benefit.

The Tirikala name, logo, tagline, and brand presentation are protected assets of Tirikala.

No individual, vendor, consultant, partner, or third party may:

• Claim ownership of the Tirikala brand.
• Use Tirikala branding without permission.
• Create similar branding that may confuse customers.
• Represent themselves as an official Tirikala representative without authorisation.

Any person or organisation falsely representing themselves as:

• Tirikala employee.
• Tirikala partner.
• Tirikala branch.
• Tirikala authorised representative.

without written approval may be subject to appropriate action.

Customers are advised to verify official associations only through authorised Tirikala communication channels.

Reports, consultation materials, service documents, and personalised content provided by Tirikala are intended only for the purchasing customer.

Customers must not:

• Share materials commercially.
• Resell reports.
• Publish private consultation content.
• Distribute personalised information without permission.

Approved vendors, consultants, and service providers may use Tirikala branding only according to written agreements or authorised instructions.

Any misuse of:

• Customer information.
• Internal processes.
• Marketing materials.
• Brand identity.

may result in termination of association and further legal action where applicable.

Users must not attempt to:

• Copy website structure or functionality.
• Extract website data without permission.
• Interfere with website operations.
• Access restricted systems.
• Use website content for unauthorised commercial purposes.

If you identify unauthorised use of Tirikala's:

• Brand name.
• Logo.
• Content.
• Services.
• Customer information.

you may report it through official Tirikala communication channels.

Tirikala reserves all rights to protect its:

• Brand reputation.
• Intellectual property.
• Business information.
• Customer relationships.
• Proprietary materials.

Tirikala may take appropriate action against unauthorised use, infringement, or misrepresentation.